As of late 2023, our platform has undergone some updates which have improved not only the visual, but also the workflow for both Pros and Clients!
Let's take a look into how the Project Page looks in the New Fulfillment Update, and with a step by step, we'll help you navigate and optimize your experience!
In this article we'll be diving into how this updated workflow operates, covering key stages such as getting an invitation, uploading your deliverable, QC review, client revisions, and information about rewards!
1. Receiving an Invitation
Same as before the update, when a Pro gets invited to a project, the platform automatically sends them an email!
If it's a Booking or a revision, you may also receive an SMS notification on your phone!
Example of Dashboard Invitation for a Speedy:
Example of Email Invitation for a Speedy:
2. Project Details
It's crucial that you pay attention to these details before accepting, so you'll be sure if you are able to fulfill it on a timely manner, as well as if you have the necessary skills!
Here's an overview of each section of the Project page:
- Description
- Project Details
- Instructions and Script
- Terms of Acceptance
3. Accepting the Project
Once you are ready to accept all terms, and agree with the Deadline and Reward, all you have to do is simply check the box that says "I agree to the terms listed above.", and click on Accept work!
4. Uploading a Deliverable
As soon as you accept the project, you'll be taken to the Upload Deliverable Page!
You'll have a clear view of the deadline for uploading your recording:
If you need to access the Script again, simply click on "Project Details" on the top of the page, and you'll be able to access all the previous instructions and Assets!
Once ready to upload your recording, you can click on "View Details", and proceed to the next stage of the project.
After that, you'll be able to submit your deliverable!
5. QC Review
Once the deliverable is uploaded, it will go through QC - this might have two outcomes:
-
The deliverable gets approved so the client can Accept or Request Revisions
-
Out QC Agents will request a Revision in case it does not fit the instructions
If the deliverable or file needs corrections, we will request a revision, and you should get an email notification (and possibly an SMS) about it!
The revision will have all the comments from the QC, and, of course, we’re also available to solve any issues or inconsistencies you may need help with.
6. Revisions from the client
When the deliverable gets approved by QC, the client will be able to listen to it for their own internal review. This means we might get their approval or revisions!
If we get revisions, we will check it as it needs to be clear and have something to do with the original instructions. If the client needs to add something, like a new character or a new phrase for a translation, the revision will have a fee, and you, as a Pro, can request an Additional Reward.
This would also apply if the client requests a lot of revisions and is never satisfied with the deliverables. Every case will be checked individually, and the Customer Experience agents will be on top of every interaction to ensure we have the best experience for the clients and Pros.
7. About Rewards
All rewards are added automatically to each Pros account after 30 days of being approved by our QC team. If there's any extra fee or arrangement, the agent in charge will credit the Pro's account directly!
We hope that this guide provides a better understanding of how our new Project Pages work!
If you need any extra assistance, feel free to email us at support@bunnystudio.com!