Understanding the process and workflow of our New Fulfillment, step by step, will help you navigate and optimize your experience with our enhanced project fulfillment system.
Let's dive in and explore how this updated workflow!
Getting an Invitation
Delivering the project
Revisions from the client
1. Getting an Invitation
When a Pro gets invited to a project, the platform automatically sends them an email.
This way, the Pros can enter the project and view the details, including the reward we decided for them. We have two possible outcomes:
They enter the project and can see all the details.
They accept the project by clicking the “Accept” button at the bottom of the page.
For Speedies and Contests, the Pros might enter the project and not have access to it.
This means another Pro has already accepted the project. In these cases, the Pros almost always reply to the automatic invitation saying they do not have access; that way, we can explain to them what happened. If it’s a translation project, we can offer them proofreading.
Note: If it’s a Booking, the Pro will be able to enter the project and accept it after clicking on the invite.
2. Delivering the project
After accepting the project, it’s automatically assigned to the Pro, so they can start working directly without waiting for a confirmation. We might contact the Pros for any extra information or details about the project; Pros can also send emails our way about any questions or concerns they may have.
When the deliverable is ready, they can upload it to the platform directly in the “Your work” section/tab:
Note: They should be able to upload all types of documents or formats; if any errors come up, they can let us know, and we’ll check on our side.
3. QC Review
Once the deliverable is uploaded, it will go through QC - this might have two outcomes:
The deliverable gets approved so the client can review it
The deliverable needs revisions
If the deliverable or file needs corrections, we will request a revision, and the Pro should get an email notification about it. The revision will have all the comments from the QC, and, of course, we’re also available to solve any issues.
4. Revisions from the client
When the deliverable gets approved by QC, the client will be able to see it and download it for their own internal review. This means we might get their approval or revisions.
If we get revisions, we will check it as it needs to be clear and have something to do with the original instructions. If the client needs to add something, like a new character or a new phrase for a translation, the revision will have a fee, and the Pro can request one too.
This would also apply if the client requests a lot of revisions and is never satisfied with the deliverables. Every case will be checked individually, and the Customer Experience agents will be on top of every interaction to ensure we have the best experience for the clients and Pros.
5. About Rewards
After entering a project the Pro was invited to, if they scroll down, they’ll be able to see the amount they will get for completing the project besides the “Accept project” button.
Example of how the Terms for a Speedy project is shown to the invited Pro. Since this is just an example, the reward is shown as $0.
Most rewards are added automatically to each Pros account after 30 days of being approved by our QC team. If there's any extra fee or arrangement, the agent in charge will credit the Pro's account.
Note: If you have any questions, please go to our Community page! Our agents will be eager to assist you!