A flag is an internal signal that informs our Customer Experience team that something is needed for a specific project. Flags may be raised automatically by the system or manually by our Pros.
If you need to raise a flag on a project, you can do so by following these steps:
- On the Additional Instructions section at the bottom of a project's page, you will find a message that says “Are the project requirements full of errors or confusing? Don't be shy! Please click here to let us know so we can follow up with the client.”
- Once clicked, the flag project page will open. Here, please describe what is the issue and/or question you have about the project.
- Click on the Submit button and a flag informing our Customer Experience team will be raised.
- Our team will follow up with you within the next 12 hours.
You can raise flags for a variety of reasons. The most common ones are:
- The remarks are insufficient to complete the assignment.
- The brief and the remarks provide mixed signals (i.e. the brief is asking for a Female voice but the remarks ask for a Male voice)
- The script has grammatical and/or idiomatic mistakes that need to be clarified before recording.
- The project looks suspicious and may be a scam.
- The script is included as an attachment and/or in the remarks section instead of being included in the script section.
- The project requires syncing but there's no video and/or audio file to sync to.
- The script is in the incorrect language from the original request.
- The script has complicated words and you need pronunciation guidelines.
- The script is in a different language than the one being requested in the project’s brief.
Note: raising a flag will not have any negative impact on your numbers. Rest assured it will only benefit you, so we invite you to use this feature whenever you need it.