A project's turnaround time is calculated automatically based on its complexity and length. It is the estimated duration that a Pro will need to complete and upload a deliverable. Additionally, the time our Quality Control team takes to review a recording is also considered. Turnaround time will be expressed in calendar days. It does not take into consideration time zones and/or business hours.
The system assigns a default 4-day turnaround time to all our new Pros as they start taking care of their own Bookings. Once you have delivered five projects, our system will begin to calculate your own turnaround time. For this reason, it's crucial for you to be quick and effective when accepting/delivering your projects from the start.
After five projects, the turnaround time will be recalculated with every completed project you deliver. This aims to provide a more precise estimation of how much time it will take you to submit a deliverable.
The best way to go about turnaround time is to make sure you deliver as fast as possible and with the best quality you can, which will result in fewer revisions from our team and from the client, improving your stats and giving you a better chance to stand out in Search.