At Bunny Studio, we value clear and efficient communication to ensure seamless project execution. Respecting the boundaries between Pros and clients is crucial for a smooth workflow. When working on any Bunny Studio project, please consider Bunny Studio your client. Meaning all communication and feedback should be shared with Bunny Studio only and we'll manage the communication with the client.
Having an issue with a project? Our CX team is ready to help!
Visit this page for instructions on how you can contact our Customer Experience team as fast as possible: How can I contact support?
Alternatively, you may raise a flag if you're encountering a problem with any project.
Here's why Pros should refrain from contacting our clients directly:
• Centralized Communication:
All project-related communications, both with clients and Pros, are exclusively handled by our Customer Experience and Client Onboarding teams. This centralized approach guarantees organized, predictable, and consistent professional interactions between clients and Pros.
• Client Intermediaries:
Many clients act as intermediaries, representing their own clients. As a result, the displayed information on projects may differ from the actual client name or business. Contacting clients directly could lead to confusion and possible frustration.
• Expert Project Managers:
Our team consists of experienced and professional project managers who are readily available to assist Pros with any queries or issues they may encounter. You can count on their support throughout the project journey.
• As a Pro, Bunny Studio is your client:
We take full responsibility for project fulfillment, including communication with clients.
Maintaining a professional and unified approach to communication is essential for the success of our projects. Let's collaborate and achieve excellence together while respecting the Pro-client boundary!