Refunding our clients when a project doesn't have a satisfactory result is part of our 100% satisfaction guarantee!
Once the client has rejected a deliverable, the funds allocated for this project will be credited back to the Bunny Balance. You can use these funds for your next project. If you have any questions please contact our Production Management team at support@bunnystudio.com.
Do note that refunds can be requested up to 28 days after a project has been completed.