Refunding our clients when a project doesn't have a satisfactory result is part of our 100% satisfaction guarantee!
Once the client has rejected a deliverable, the funds allocated for this project will be sent back to the client’s Bunny Balance. You can use these funds for your next project. If you require a refund to the payment source, please contact our Customer Experience team on email@example.com.
Keep in mind that refunds can be requested up to 28 days after a project has been completed.