Refunding our clients when a project doesn't have a satisfactory result is part of our 100% satisfaction guarantee!
Once the client has rejected a deliverable, the funds allocated for this project will be credited back to the Bunny Balance. You can use these funds for your next project. Should you require a refund to your payment source, please contact our Customer Experience team at firstname.lastname@example.org.
Do note that refunds can be requested up to 28 days after a project has been completed.