Yes! We understand that unexpected situations can arise, and a project that you were initially able to work on may take a while longer. We have a few ways to get our CX team's attention to your request, let's check them below!
1. Raise a flag
Please check this tutorial on how to raise a flag for any issues you have with projects: How and when do I raise a flag?
2. Request more time via the Project dashboard
Alternatively, if you receive a project with our New Fulfillment, you will have this option!
Once you accept a project, you will be shown a timer:
Feel free to utilize this feature if you realize you will not be able to deliver your work in time!
3. Contact our CX team
Email us at firstname.lastname@example.org! We will make sure we let our client know the project may be a bit delayed, and you will have to wait until we confirm this before you submit your work.
Important: Please do not start working until we have confirmed our client is okay with waiting. We don't want to waste your time if our client decides they need the deliverable before you're able to deliver.