If you happen to lose access to the email you use on our platform, be it by being hacked, losing the password, or if the email address no longer exists, it is imperative that you let us know right away!
Not only will our team be able to secure your account, but you'll also be helping prevent undesirable access to your account, which can compromise your earnings and personal information, as well as greatly disrupt our workflow.
So, as soon as you identify that your email account has been compromised and/or is no longer safe, contact us via support@bunnystudio.com and we'll assist you right away!
What will I need to provide to regain access to my account?
Our team will conduct an analysis of three documents/files you provide:
• A Screenshot of your current bank details (name, account number, etc).
For Payoneer users: you can send us a screenshot of your account details and the email you utilize at Payoneer.
• A photo/selfie of you holding your citizen ID or Passport.
We need to see: your full name, birthdate, and photo. This is required to make sure that you are who you say you are - our valued Pro. When taking this selfie/picture, make sure you are displaying the page or side of the document that contains the information above.
• (Optional) Send us a voice recording saying a custom phrase so we can cross-check with your deliverables.
This is for Voice Over talents only. Depending on the type of situation, our team may request this.
By checking what language(s) your profile is accepted for, the team will send you a specific line that you must record, so we'll cross-check with your latest deliverables on the platform.
If you have any questions, don't forget: contact us via support@bunnystudio.com and we will do our best to assist!