We offer a 100% satisfaction guarantee for all of our deliverables. If you receive a fulfilled project that isn’t up to your expectations, you can reject the deliverable. The Pro will still get paid to make sure that they get rewarded with their work, so no worries on that front!
You can also request a revision and include your feedback. This will allow the Pro to reattempt the project so you can receive a deliverable closer to your requirements.
When you reject a deliverable, the money you've paid for the project will go back to your Bunny Balance. You can choose to use that balance to post a new project to fulfill your requirements and needs. Alternatively, you can contact firstname.lastname@example.org for a refund of your money back into its original payment source.