Quality Control Team Are NOT PROFESSIONAL!
Okay, so I'm seeing a lot of the same people complain about the same things here. And it's clear that the Bunny Voice team need to reconsider their Quality Control team. I've been working for clients since 2012, and I know that my acoustical room noise is perfect, I've done video games, animations, and commercials. This Quality Control guy "Steven Ficuentes" or whatever his name is, turned down a project I did playing a character. I then went and looked over every file, and it was CLEAN, no room noises, no nothing, just to sorta double check even in my software looking over the wave files for ANYTHING, and so I send it back in, and the guy rejects it again, and again, and again, and it wasn't until I complained about the guy in SUPPORT did it ever stop. ... So FINALLY I got Raymond to send the work to the client directly, and guess what? The client LOVED the work... I want this Steven Ficuentes person's job, because this non-sense has to stop. Stop hiring self proclaimed voice engineers onto your team and start getting people that know what their doing.
On top of that, this kind of mess wastes the talent's time, and I cherish my time. I don't need this Steven FiCuentes person messing around with my work or my job and wasting my time. You guys need to fire this person, and hire people that have credibility and who are professional in the work place.
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Here's the project that I was working on by the way.
Thanksgiving fest (bunnystudio.com)
Hi Jonathan, this is Julian from the Bunny QC team.
We're glad to have you in the community in order to answer any doubts or questions, and also help you to achieve great quality and results.
I've read your post, and I understand your point of view. It is frustrating when we have to reject recordings of our pros too, due to our strict quality policies in categories such as English - North America, we ensure that every detail of the recording has been well crafted and presented to the client. When we have cases like this one, we make sure to contact CX agents as well and send a sample of the recording to see if the quality submitted actually works for the client, in this case, it did.
On the other side, since there are lots of strict clients, we as QC team members have to assure that the recordings fulfill all the quality requirements we reach for as a company. What we could do here is study your case in depth in order to see what options we have when we come across your submissions again. Therefore, I kindly suggest you have patience since our next meeting will be the next week.
Hope you can understand our point of view as QC team members. If there's any other doubt or question, feel free to reach me under this same thread.
Best regars,
Julian Cubillos,
Greetings, Jonathan,
I hope you are well.
After carefully reading your comment here in the Community, we'd like to clarify these topics.
BunnyStudio's Quality Control is a multicultural team composed of hand-picked, highly talented and extremely experienced people, who are always open for communication and helping with our Pros when needed.
While we understand your frustration with rejections on your submission, we will not tolerate any speech or actions that undermines or invalidates the work of any of our Quality Control agents. Please understand that all of our team is open to communicate and solve any problems that arise.
Though we hope it's not the case - further aggressive comments towards our team may result in a more decisive action regarding your account. We want to keep it friendly, and help all of our Pros solve any problems or blockers they face in our platform.
Our QC Team - as the rest of our Pro Management team - take their work very seriously, and will always make room for discussions with the whole team present, once a Pro disagrees with an assessment in more delicate and specific situations.
We can look into your submission specifically, crossing with all feedback, since our agents are also available for analyzing and providing tips, additional feedback, and more specific solutions, as you can see in several other posts in the Get Feedback section of our Community - where even other Pros jump in to help each other with tips to improve any issues.
After all, we want our Pros to succeed, and our team is here to help make it happen.
In regards to the submission that was further accepted, our CX agents make sure that any submissions that are sent directly to clients do pass QC for any adjustments needed before it is delivered.
Our QC team is a fundamental part of the service we provide, and will always be, since they are constantly assisting our clients get the best work there is available, and sharing their expertise and experiences with Pros that request some help.
We will bring your submission into our next meeting, and we'll reach out to you either here or via email by next Thursday or Friday.
If you have any further inquiries or questions, please send them to support@bunnystudio.com, so we will have a more direct approach with you in regards to this.
We will be sending you the assessment of the referred submission as soon as our agents review it, and we'll assist you as needed, providing that we can keep it friendly.
Best regards,
Gabriela Schneider