Why are Pro's required to hold onto speedy standards but Managers are not?
Once a pro accepts a speedy they are tasked with a hard deadline (within 33 minutes for short scripts) and need to be available for any revisions pretty much immediatley or they lose that job. Why is it that the managers are not held to that same quality standard?? I have waited HOURS for a manager to approve a speedy submission.
Project "#1 ae48f045-8e84-4384-acc4-2e36caeda93f" I accepted and returned 10 hours ago. I needed to have it complete in 33 minutes. I am still waiting for a manager to review it. IF there is a revision needed due to "quality" issues (we know how testy those quality experts can be) I should not be penalized for any possible rejection due to not being available. It's a speedy for a reason. Managers and the Quality team need to treat it the same.
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Hey there, Mac!
How do you do?
We apologize for the situation, and we assure you, anytime this happens, we'll be more than happy to remove it from your stats once it is reviewed by a QC Agent. Of course, in the event that your submission does have a quality issue and is rejected due to this, then we cannot remove it from impacting your stats.
In any case, we make sure that our agents pay extra attention and do the best job they can - however, we also need to understand that we receive a lot of submissions per day, considering the amount of projects that are completed every day in our platform.
This is why it may take more time than usual, at times, for our agents to review all submissions in time.
We have agents working all around the clock, and Pros all around the world - so we are constantly being careful with quality of our Pro's work.
We kindly ask that you bear with us, since this is one of the busiest times of year in regards to amount of projects we receive!
Let us know if you have any more comments in this regard, we're always ready to hear it.
Best regards,
Gabriela Schneider
I undestand that to a point, but the project I refrenced is now 2 days since submitted and a manager has yet to review it. I did 4 speedies just today and all were immediatley reviewed and approved by a manager. Shouldn't the other from two days ago be higher in the queue of projects needing reviewed? I would think that the client from 2 days ago would not be happy if they are relying on the speedy as advertised.