Resubmission not necessary - reads are correct length
I have been asked to resubmit some reads - the message reads:
"After a thorough analysis by the Quality Control team, we regret to inform you that the duration of your deliverable differs from the instructions provided by our client.
Edit the audio or re-record to match exactly the specified duration which is 30 seconds, right now some files are 1 second longer please edit smoothly and re-submit."
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Those files are one second longer than the voiceover because of the 0.5secs silence you require at the start and end of each file (total 1 second) - the actual voiceover in the affected files is 29.8 seconds exactly - so I find it hard to believe that the Quality Control team have undertaken a "thorough analysis".
Did anyone on the QC team actually listen to and time the submitted files??
Could you please coach the QC team to take a little more time in their processes to determine whether the actual voiceover passes quality control or not.
I have wasted time checking the affected files to find that they are perfectly fine.
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Hello, Kieron.
You are right, we are very picky with the duration of the audio when our clients have specified the length. Please remember that we expect the files to be *well-edited, unprocessed, ready-to-use*. This way we deliver finished audios and our clients don't have to do any extra processing later.
Often, we receive files with a few seconds of dead silence at the start and/or finish, that's why we ask for 0.5 sec. Same, we want to deliver a well-finished audio to our clients.
I hope this short explanation helps you understand our reasoning to kindly ask you to edit the file. It's important that the file matches the exact duration, please don't take it as a personal attack.
As your deliverable was approved, we find it counterproductive to remove the project from your stats as you requested.
Looking forward to hearing you again!
Best,
Juan.
Hi Juan - I do understand the rules and I don't take it as a personal attack. What I'm saying, and what I stated above, is that the reads I submitted were exactly the correct length (30seconds), and I had gone to great care to make sure of this - but the files were rejected anyway, seemingly without someone taking the care to evaluate why the total length of the file was slightly over 31seconds (it was 31.1 - but the actual read was 29.8). I had simply made one of the gaps at either end of the file a TINY bit over 0.5 seconds
All I'm asking is that Quality Control take a little more care and investigation before rejecting a read.
Thanks for your attention.
Kieron :)
Hi Kieron,
We appreciate your suggestions and we are sorry for the inconvenience. We appreciate you take the time to review the file before uploading so it meets the required specifications. Sometimes the audio player rounds the time to the closest second and that may have distorted the exact duration of the audio file.
As I explained above, when the clients are specific about the duration of the audio we rather double-check to make sure everything is superb before sending them the deliverables. We want every submission to be perfect!
Thank you for making that possible, Kieron :)
Kind regards,
Juan.