Stats gone wrong due to tech error from voice bunny system and now no projects coming
Hi ,
I received invitation for 2 projects on 11th Nov at 11:14 am EST and I tried to accept the same at 1:30 pm EST and was ready with the result audios .
There was some error in the system due to which it dint allow me to accept the projects saying " i was not authorized to work on it , No the project wasn't expired by then as I was able to accept the same the next morning on 12th Nov, so I submitted the work next day due to Error in voice bunny system which was not from my side .
I also sent the error snap shot and mailed customer care the same time when it happened at 1:49 pm 11th nov , asking how to send the audios as my project was ready.
Due too this system error of voice bunny my Stats is affected badly as this was my first project. Its showing my project accepting time to be 1 day and 2 hrs which i feel is not correct when I accepted the project in 2 hours and completed the same in less than an hour and was ready to submit files.
I feel they should correct those stats and thus help me getting good project invites .
Have already contacted the customer care twice ,two tickets are open with response as " This is a question aimed at our Pro Management team. One of our experts will get back to you in the next 48 business hours. "
But no one comes back . What should be done as the work has stopped due to that one mistake from their side.
I am still new to this system and had more expectations from them , I expected someone to reply within 48hrs when they say so.
Please sign in to leave a comment.
I think there's a few bugs in the background. VoiceBunny has undergone a lot of change recently - It's all ok. Hang in there, and they'll get back to you.
But, reading between the lines - you say you had a speedy at 11:14, and tried to accept at 1:30 - In my experience, this is too long. If Speedies arent accepted within minutes someone else takes them. Then the upload needs to be done in like 30 mins.
The recording industry is filled with nuances not found in a non media world - these often annoy people who then in turn don't stay. For years performers must 'Put up and shut up', which is why we have unions. Voice Bunny is an amazing platform to help people launch into a career, but it can be testing at times - it's also very strict, often seems very biased - but it is what it is. There's a very large collection of performers with varied capabilities on here, from owners of a pro recording studio which generates it's main revenue from other bookings, to someone sitting under a blanket with a PC mic.
I'm the former, so, I do feel your frustration when X Y Z happens. But, hang in there!
Hey Gary thank u so much for the detailed reply.
Just to clarify on one thing, the timings I mentioned were for a regular "Booking" not for contest or speedies. :)
Hey!
Oh, I see! That is really frustrating! The time frame is in hours with bookings, my annoyance with bookings is if I take 2 hours to accept the booking, then it seems to go against stats. This encourages artists to drop everything to prioritise VB. VB doesn't pay enough to get priority, comparatively, it's 1/10th - 1/100th what is earned though non VB bookings.
But, VB should be treated like any other customer, and in my case, treated very very well. This makes it all the more frustrating when they can be the customer from hell!
But there's been many changes I think, they are working hard in the background, and I do like them dearly.
I'm hoping they resolve this for you, we're better together!
Hey there, fellas!
Firstly, thank you Gary for your input on this, it's indeed very helpful. And we're always happy to see Pros helping each other, as well.
As mentioned, our platform is undergoing many changes - functionality-wise, and visual - to ensure that we can only provide a better experience for everyone. Pros and Clients, alike.
We have also implemented some changes in our project-launching system, which may have caused some instabilities in this regard.
Of course, we deeply apologize for this, and wish to assure you that we are doing our best to improve everything we can, all the way from our Support, to our actual platform features!
If anything as such happens again, please send us an email to support@bunnystudio.com containing the Project ID or link, and a brief explanation of what has happened!
We'll gladly have a look and check what we can do to help you. =)
Kindest regards to you both, and know that you can count on us!
Gabriela Schneider