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Why Is Support so Incredibly Slow?

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  • Gabriela Schneider #1534751531821
      Official comment

    Hi there, Matthew,
    We hope you are well!

    We thank you for creating this post here in the Community, as it may be a question other Pros are having at the moment.

    Firstly, I'd like to apologize for the delay the last few months had on our Support. We're currently undergoing some structure changes to prioritize support speed and effectiveness.
    Our engineers were also developing more tools for Pros, Clients and for our team to be able to provide a faster resolution for many problems we may encounter in the platform, and so we are aiming to reduce our support time significantly.

    I will personally check for any support tickets you have open with us at the moment and we will give you a reply as soon as possible on them. We kindly ask that you bear with us, we will can to help you properly. =)

    We'll be in touch with you via email so we can have a better communication, as well!

    Count on us,

    Kindest regards,

    Gabriela Schneider

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