Why Is Support so Incredibly Slow?
Hey everyone,
I just need an answer to this, hopefully from one of the Bunny Staff. And please don't answer with the canned "We're trying to recover" stuff I've seen.
Pro support is way slower than any company I've ever seen before, let alone a company that demands speed from the people that are literally the product of the company.
All I want to know is why? Why hasn't it gotten better? What happened to make it this way?
As a freelancer, I want to love this site. But there's some extreme hypocrisy between what this site offers, and what it demands. Please help me to understand.
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Hi there, Matthew,
We hope you are well!
We thank you for creating this post here in the Community, as it may be a question other Pros are having at the moment.
Firstly, I'd like to apologize for the delay the last few months had on our Support. We're currently undergoing some structure changes to prioritize support speed and effectiveness.
Our engineers were also developing more tools for Pros, Clients and for our team to be able to provide a faster resolution for many problems we may encounter in the platform, and so we are aiming to reduce our support time significantly.
I will personally check for any support tickets you have open with us at the moment and we will give you a reply as soon as possible on them. We kindly ask that you bear with us, we will can to help you properly. =)
We'll be in touch with you via email so we can have a better communication, as well!
Count on us,
Kindest regards,
Gabriela Schneider