Payments
What's happening with payments and why aren't they being released into our accounts?
I've emailed support several times and have had no reply. I need to access my earnings.
A reply would be greatly appreciated.
Thanks,
Tracy
Please sign in to leave a comment.
Greetings to all!
We profusely apologize for the instability you all have experienced in our platform.
Our engineers were able to find and fix the issue that was preventing the funds from being added to your accounts in their due date, so it should be working as intended now.
However, if you are still experiencing any trouble with your payments, please let us know by sending an email to support@bunnystudio.com, and we will check it as soon as possible for you.
We're getting back on track with our response time after a very busy start of the year, so we kindly ask that you bear with us for the time being. We got your backs and we'll do all we can to assist!
Kindest regards,
Gabriela Schneider
Also experiencing the same problem. I have nearly 5 jobs I'm waiting for funds to be released on. What is going on VB? Please advise.
I am also experiencing the same problem. I have 2 jobs and I am waiting for funds, and there is nothing. Please answer me, when will you fill up my balance.
Same here, waiting on funds to be released on 20 projects.
Hi Gabriela.
Thanks for your response, it seems that the issue has now been resolved and I am able to access my payments.
As a suggestion, it might be worth placing a website banner or sending a general email out when you are experiencing IT issues or delays with payments. It's very frustrating and a little concerning when we are left without any explanation or form of contact. Some sort of communication would reduce stress on both your VO artists and support team.
Just a suggestion!
Thanks again, greatly relieved,
Tracy
I'm having issues getting paid. This is the second week of trying via Payoneer to get paid by Bunny Studios. I have emailed support, but no response. Payoneer have assured me the issue is with Bunny Studios. My Payoneer account is set up to receive payments from Bunny Studios/Voice Bunny, so the issue is with you guys.
Please rectify this asap.
Thank you