Support not answering, running out of time!
The website was down yesterday and I've been asking for an extension. I have started on the project but won't finish in time and support has gone MIA. Can you help me? I don't wanna lose the project money and the hours of work that went in! :(
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Greetings, Aurore!
How do you do?
We are terribly sorry about the instability you've experienced in our platform!
Our engineers were working to bring back a steady experience for everyone, and this issue should already be fixed.
However, we understand that this may brought expirations for some Pros in projects, and we will gladly remove this from your stats!
I've noticed you have two recent Expirations, so I went ahead and removed them both:
Project: DUOLINGO STORIES FR - F16 - B2.3 - FEB3
Project: Sephora Batch 1 – Lucy – French
This will increase your stats, as these two expirations will no longer impact your numbers!
We apologize for the time it took for us to get back to you on this, we are getting back on track.
Let us know if there is anything we can do to help further on!
You can reach out by sending an email to support@bunnystudio.com. We will be ready to assist!
Best regards,
Gabriela Schneider