Vacation and Bookings
Hello,
Last week I marked myself as unavailable from the 24th of March until the 2nd of April.
Coincidentally, I received an email from Bunny Studio shortly after which emphasised your platform's revision and vacation policies.
One of these policies states that VOs are required to be available for seven days after submitting a project.
I understand that this policy is pretty straightforward when it comes to Speedies and Contests (just don't accept them), but according to this policy I need to reject all bookings that are submitted within seven days of actually leaving. I flagged this issue a number of times but haven't received any real concrete answer to this problem. Consequently, I've had to reject four bookings these past few days. If you could provide some clarity on how Bunny Studio expects its VOs to deal with this type of situation, that would be great.
Also, I've also received a booking (today, March 24th) while already being marked as unavailable. Is that a glitch? https://bunnystudio.com/voice/projects/#/timeline/88A0D0C231209294C103?version=default
I've also rejected this booking.
Look forward to hearing back,
Otto
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Hi Otto,
Thank you for reaching out to us and letting us know about the confusion regarding our revision and vacation policies. We're sorry for any inconvenience or frustration this may have caused you.
We understand your concern regarding rejecting bookings, and we appreciate you bringing this to our attention. Our revision policy is currently being revised to provide better clarification, but we cannot guarantee any changes at this time. Although, negotiations can be made with our CX team, and they can check if the client may wait a little longer, at times. They will know how to instruct your better in these cases, so don't hesitate to reach out to them if needed, via Live Chat or email!
To briefly explain our revision policy, it currently allows clients to request revisions up to 28 days after receiving a deliverable, with an additional 7-day window after the deliverable has been approved. However, we understand that there may be situations where our Pros are unavailable to provide revisions, and we encourage you to let our CX team know if this happens so they can assist you further.
Regarding the booking you received while being marked as unavailable, we apologize for any confusion this may have caused! Please be assured that we will look into this matter and take the necessary steps to prevent it from happening again. I've also removed this from impacting your stats!
If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to help and support you in any way we can.
Best regards,
Gabriela Schneider
Hi Gabriela,
Thank you for your thorough response,and apologies if my initial message came across as a little too candid. Rejecting all those projects seemed counter-productive and I feel that there must be a better way to deal with these types of situations. If I may offer a suggestion: I think that it would be a good idea to make the VO's availability abundantly clear to the client before they place a booking order, so that they know what to expect to begin with. Best practice from the VO's side would be to communicate their unavailability as soon as possible. I understand that it's all very circumstancial and every case is different, but I think communication from all sides is the best solution here.
Thanks again,
Otto
Hi everyone! Further to this discussion, in my case, I am moving on April 28 and need 3 days to rebuild my studio. So, does this mean I should set my vacation for April 21? Thank you!
Hello,
Following up on this thread because I've noticed that the amount of bookings that I receive through this platform has significantly dropped since I rejected those projects.
To recap: A few months ago I booked some vacation days (well in advance). Before leaving I received an email from BunnyStudio which emphasised the platform's revision and vacation policies; stating that we shouldn't be accepting projects if we won't be available for seven days after submission. I received a bunch of bookings in the week before I was leaving. I reached out multiple times about how I should be dealing with this, but never received a definitive answer. Seeing as I didn't want to break your policy and I wasn't provided with a clear answer to this problem, I resorted to rejecting these bookings.
Now I hardly ever receive any bookings any more. A stark contrast to the amount of bookings that I was receiving before this happened. I feel like my visibility on the platform has gone down significantly as a consequence of those rejections.
Could you please let me know if there's anything we can do about this?
Kind regards,
Otto