Delayed QC and 32 min revisions requested DURING SLEEP
Does anyone know where I can set-up "SLEEP HOURS" so I don't get penalized while sleeping? I did a speedy yesterday at 6PM my time and QC didn't request for a revision (specifically a tone revision) for over 7 hours. The revision came past 1AM and, of course, I was asleep. For the most part, I think I have been getting QC revision requests/approvals within a reason time (within 1-2 hours of submission). But this incident makes me very upset. I could have easily done the revision had they taken <6 hours to review the audio.
I have emailed support to consider removing the mark on my stats, but I feel like this is a global issue to us all and I am wondering how you all handle it?
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Hello Astrid,
We hope this email finds you well.
We appreciate you taking the time to share your feedback with us about requests coming at an inconvenient hour.
We understand that receiving a notification outside your working hours can be frustrating, and we apologize for any inconvenience this may have caused. At Bunny Studio, we strive to connect international clients with talented Pros from around the world, which sometimes involves accommodating different time zones in our workflow. However, we acknowledge that this can be challenging at times.
We'd like to let our Pros know that this is being revised in order to better tend to client's expectations, but allowing our Pros to keep working and delivering with their best quality!
If you find yourself wanting to extend a revision request whenever you see one and you feel are not able to tend to it anytime soon, we encourage you to reach out to our Customer Experience team. They are dedicated to assisting Pros as well, and will be happy to work with you to find a solution that works for everyone involved.
We value your understanding and your participation in the Bunny Studio community. If you have any further questions or concerns, please do not hesitate to contact us at any time.
Best regards,
Gabriela Schneider