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communication is everything

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  • Gabriela Schneider #1534751531821

    Greetings, Jonas,

    Thank you for your post, and for sharing your concerns with us!

    We completely understand how communication is key in our platform, and it is essential that Pros receive the proper instructions.

    We've received similar feedback from other Pros, and we're currently researching some possibilities to make communication between clients and Pros better. However, we want to let you know that at the moment, we cannot provide direct chat between clients and Pros, due to our CX team being responsible for any necessary changes in scripts, instructions and rewards, and ensuring that everything works smoothly and that all project details are accurately reflected on our platform. This way, we can also guarantee that your rewards are adjusted and registered according to any changes in the project.

    Our services include overseeing projects for our clients, but we want to assure you that we are actively looking into how we can make communication better for all talents, including yourself. This requires some backend research from our team, and it should take some time before we share any news or possible updates with our talents! 

    In the meantime, our CX team is available via email or Live Chat on our platform for active projects, and they are ready to help you with any questions or concerns you may have. Please don't hesitate to reach out to them if you need any assistance.

    Thank you for your hard work, and please let us know if you have any further questions or feedback!
    We're going to do our best to see that everyone has an excellent experience.

    Best regards,

    Gabriela Schneider

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