Critique (but also some great positives too) on new submission features and changes regarding the potential issues that go against BunnyStudios promise of speed to clients.

Upon receiving several bookings, I've noticed a new job system in effect for pros, there's a few key changes that have already caused what could potentially be major issues for practically every Bunny Pro who requires sleep (so all of us.)

But first, the very much needed thank you for some highly needed features that make our jobs easier! This is very much a few steps forwards several steps back in other ways update.

- The ability for clients to provides voices remarks that we can listen too on site is fantastic. - The new layout is much more concise and potentially easier for new pros going forwards. However, there is one key negative which is entirely unrelated to the layout or usability update...

- You've changed every single revision request outside of $0 to need approval. This would not be an issue if QC were capable of responding to jobs in less than an hour. Unfortunately this has become less and less the case since the pandemics end. Most recently I've been working on a job in which I notified QC that the DocX script provided was different to the the script on the Bunny Studio site. (It had different punctuation and correct spacing alongside a few small script errors removed. Such as numbers on the end of words.)

After submitting the Job, it seems the initial QC verifier indeed did read this which was great and the job was accepted for client viewing.

The client requested a slower read which was no issue at all, and so I requested a reward within the usual standard automatically accepted amount. (Using the Honour system that seems to now have been removed in favour of slowing down response to clients.)

I recorded the submission before this request so it'd be easy to immediately upload. However... I instead had to wait for approval for the requested amount, which indeed was approved. Around 8 hours later. Finally, I could submit at 11:30 PM! I submit the revision.

At 1:30 AM (2 hours later) the new quality control verifier for this revision does not read the prior flagged issue with the job and notes an error in my read along the lines of 'Did not state the number on the of this word'.

Can you see the issues?

- The new verifier was not aware of the prior flagged issue. (Yet still did not notice several other script changes within the read that were not pointed out despite this.)

- The revisions total response time went from within 10 minutes of receiving the request to being escalated to the next day before the client can see this once I have woken up and submitted. You cannot expect Bunny Pros to not sleep, I already sleep 6 hours a day on average now and attend to my computer for the majority of the day to ensure I can get speedies when they do arrive, how am I meant to respond to a potential revision request if it takes bunny studio qc 7 hours to respond?

The entire point of this site used to be speed and quality in one, unfortunately this major change to revision processing seems to be favouring bloating the already incredibly packed jobs that QC have to do. I'm aware of how much work comes in for you all and appreciate your daily toil in accepting and judging 100s of speedies and bookings daily.

Please strongly reconsider this decision to change revisions with the following potential solutions: The problem - Slower response to client revisions, entirely not tied to the Pro, yet it may seem that way to the client lessening their opinion of the pro unfairly. (Potentially leading to lower reviews and less rebookings.)

The two solutions I can see:

- You hire more QC staff that work all times of the day across the world which would certainly fix this issue, I dont mind informing a QC staff member again of an error if it only takes 20 minutes like it used too :)

- Remove the requirement for QC to approve and verify the quality of every revision request. You've trusted us for years to handle revisions for the client and set prices based on an honour system (Which of course had fair limits already in place to prevent abuse.)

I've completed hundreds of jobs using this system with many happy clients.
If you are running into issues in which revisions submitted by your newer pros are not to the standard of the initial submission and are not pleasing the clients then your standards for approval on the site need to change, thoroughly test Pros on their professionalism and more to counteract this.

I understand the advantage to making all revisions QC verified allows you to more thoroughly ensure quality standards, but some of us Pros have been working on here longer than some of your QC team and absolutely understand what clients want while keeping to QC standards without the need for further intervention past the initial submission.

Please allow us to work as fast as we used too to keep up to the prior high bar Bunny Studio standards. Whether through selective Vetting of existing members or undoing a decision that could harm your businesses reputation (and us Pros) for speed unless you expand upon your QC teams numbers to deal with what is essentially double to triple the work per job for your QC team members. The site is very much still usable but this one change is potentially very detrimental. Thank you so much for all your hard work and taking the time to read this. Tom.

(Apologies for the formatting, your website doesnt like spacing and often removes it if posted on mobile. Which I've noticed with client scripts too.) - Edited and Fixed on mobile.

Additional Note:

I've noticed you've removed the ability to see which QC member approved or requested revisions for work, and also the ability to see prior accepted work by the client? (At least on the bookings I've had so far.)

This further alienates your Bunny Pro's from the work. I now feel more like a cog in a machine rather than an individual working with your company in freelance capacity.

Could I suggest that you please re-implement prior features that were a necessity to work out what a client may like in a read? Even further, why do we not have a function to chat with the client in a monitored space in which QC can also respond within the same dialogue? All this current system is severing to do is further and further separate us from the client, which I could understand if it were a matter of trying to prevent us from 'chasing them up' but many scripts outright state company names which renders this moot. (even if many are done through third parties.) Trust your pro's to not reach out to clients outside of the platform rather than making them seem more like robots than before. Many of us (Hopefully all who are accepted!) Are working, vetted professionals in our respective industry, why are we not treated like this through the site features?

I would like to state that support and QC themselves do a fantastic job and make me feel very much recognised over email and responses, it's just a matter of website criticism I am presenting here and major issues it may cause.