unexpected change of currency
Hi there,
something weird happened: since the project fce03b1b-70b0-40b1-88d9-cd3af6aea96b (Mein Königreich für Wildnis) the currency suddenly changed from Euro to Dollar. I didn't change it, so I would like to know what happened, because for this project I didn't get €16,13 but only 14,94.
Same thing happened with the first revision of this project, I chose to get €3 for that revision, but I only got 2,78 due to currency change.
When I try to change currency, it does not work. It still says US-Dollar:
So please make sure the currency will be Euro and I hope you will pay me the difference loss due to currency change. Thanks a lot!
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Hi Rüdiger!
I'm sorry to hear about the issue you've encountered with your project rewards. I'd like to provide some insights that might help clarify the situation.
We recently implemented updates to our rewards calculation system to ensure a more accurate reflection of a Pro's rates and to enhance the overall project experience. These changes are designed to align rewards more closely with your specified rates and provide a fairer calculation for matching you with projects that align with your expectations.
However, it's important to note that these updates may not be applied retroactively to projects created before September of this year. As a result, older projects may still display rewards that differ from the updated calculation, as well as currency conversion.
If you believe there are discrepancies in the rewards for a specific project, the team that can assist you with this is our Customer Experience (CX) team at support@bunnystudio.com. They will be able to review the project in question and assist you in rectifying any reward discrepancies.
Thank you for your patience and understanding as we continue to refine our platform!
If you have any further questions or need additional assistance, please don't hesitate to contact our support team. We're here to help.
Best regards,
Gabriela Schneider