How about a maximum response time for the tech team in response to valid requests by voice actors?
I have a current issue that has now gone over 48 hours. A podcast read was rejected by the client for being a day late. Problem is, it arrived on me dashboard one morning, I did the job within 1/2 hour, and it was rejected by the client because it should have been done the previous day! It it had shown up the previous day, no problem. Now as I wait for the team to decide what to do, none of these jobs are showing up on my dashboard which means lost revenue.Quicker resolution would be a fantastic additional feature.
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Hey Mark,
So sorry it took so long to get back to you. Our support team is overwhelmed and short staffed due to illness spreading around the VB office! Luckily, I'm in our SF office and not Bogota. :) I found the support ticket you submitted, took care of your stats, and replied via email. Let me know if you need anything else!