Comment Form: Phone Number
Could you ask your web team to fix the phone field on the comment form? If I haven't submitted a comment in a while, I forget that the phone number HAS to be formatted as a string of numbers with no parentheses, dashes, or dots.
In a perfect world, the form would accept any punctuation and then strip it out behind the scenes, so that it can be inserted into the database in the correct, number-only, format. In a less perfect world, also perfectly acceptable, you can change the heading from "Phone number" to "Phone number (numeric only)". Then it would be clear what was expected.
Thanks!!
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Good catch Cat. I know it's done this way due to the SMS option. Those SMSs are automatically triggered from the site, so it has to be formatted exactly. I will suggest we state that more clearly there. Thanks again!