A little help with the internal review process
It is great to see the internal review process getting more up to speed. I just had a request for a revision on a job before it went for customer review. Just one thing though to keep in mind for those sending out the revision requests; We need direction! Gladly will we will revise a read but please let us know what you want to hear. I got a blanket "please revise" request so it is anyones guess as to what is needed. I took a shot due to time constraints and hope it is right.
Simple terms used in reference to the initial read will work great:
Faster
Slower
Warmer Tone/Friendlier\
Put a smile in the voice
More serious tone
Less Salesy
More conversational
you get the idea. We just need a to know where to go next.
Thanks!
Please sign in to leave a comment.
Hello there Mark. We are glad to know the changes we are making are impacting on the time of the review process.
As for the "please revise" message you received, i can only imaging the member of the team that wrote that accidentally hit send before finishing the message. We always try to help by saying what needs to be reviewed. This should be an isolated case, if it's not, don't hesitate to contact us again. Thanks for taking the time to write us, have a great day!
I agree with Mark and give a hearty thumbs up to being given the opportunity to revise minor shortcomings! We all want to give the client the best possible creation, and, if a read is 98% there, a fix opportunity rather than a flat VB rejection is most likely to get the desired outcome!
We believe that too Cat Lookabaugh, believe me if the reading comes close to what the client is looking for, you'll always get a revise petition and not rejection.
José Mura
Thanks for the help Jose. In this particular case the request came through without any direction given. This is mainly a request to make sure we know where to go with the read. Otherwise we are flying blind, making a change and hoping for the best when the client may want something completely different.