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OK, Which is Better? And Which Would You Approve?

  • Tara Tyler #226723843
      0

    I agree that it's hard to complete a revision requested by our QA Team for a Speedy in the time allotted. Unfortunately, due to the nature of Speedies, we can only allow a short amount of time before we have to give another talent a chance.

    This particular client is extremely specific about the type of read they want and our QA Team must be very choosy or we lose money on these projects. Are we a bit "over-cautious" with these projects? Probably. I do understand your frustration and I have been in talks with our product team about revising the amount of time allowed. I'll keep you posted.

    Thanks!

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  • Cat Lookabaugh #805592233
      1

    Mark, your first read clearly flows more naturally and the slower pace would appear appropriate for teaching children to read. The fact that you have other approved reads, for the same client and the same purpose, would lend weight to this. There's a difference between an audio book teaching words, like "Things on the street: sign, ball, car, dog, bicycle, tree, puddle" (where pauses are very appropriate) and the text you were reading (where being clear and slow and engaged and speaking with a natural cadence are equally important).

    I don't think the VB quality folks are trained on all the various possibilities for all the various types of projects, so they go with what they know. I think in this case, the reviewer likely had experience with the teaching individual words kind of script, not the teaching reading skills kind.

    Tara, for cases like this, where a read was actually acceptable by the client's standards and by VB quality standards (even though it wasn't actually passed on), can we appeal the rejection in our stats? If nothing else, at least the VB quality review person should get additional training. This is NOT a punishment or a bad thing. We all learn from our mistakes. That's why GOOD quality review is critical for BOTH reviewer and reviewee.

    Does that make sense? Like my boss tells me, it's not about blame or feeling bad. It's about what happened, root cause, and what we can do differently or better in the future. And in this case, it's about removing an unwarranted black mark from the talent's stats. My two cents, offered as a loyal and eager VB talent. -- Cat

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