Stats in the tank
I got my first (and only) client rejection on a booking, and my booking stat went from top 95% to bottom 30%. That seems like a pretty big crash. Is that an error?
-- Cat
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I got my first (and only) client rejection on a booking, and my booking stat went from top 95% to bottom 30%. That seems like a pretty big crash. Is that an error?
-- Cat
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Here's what I found out: Rejections for bookings are particularly damaging because the overall success rate for bookings is really high. Almost all talents have a 100% success rate or are really close to that.
The second issue is related to the way we display successful bookings. Basically, it's a rounding issue. If the formula triggers a long, ugly number, the system only displays only 2 digits. In this case, it rounded down.
So, yes. It is working as expected. Would you mind sharing the link of the rejection you got? I'd like to check it out.
Hey Cat,
I will find out from engineering if the stats system is working as it should. I'll update you here once I know. Thanks for your patience.
Thanks, I look forward to the response. I suspect something is off (beyond the stat crash). To my knowledge I have only one booking client rejection, but, for bookings, my total-submitted versus total-approved numbers are different by 2, rather than the expected 1. So something is amiss! -- cat
sure: http://voicebunny.com/projects/2-la-houpette-advert#
The client rejected saying voice sounded computer-generated.
Thanks, Tara!
After listening, Tara, do you have any conclusions? - Cat
Hi Cat,
Since this was a rejection due to performance, it cannot be removed. Only rejections that were no fault of the talent's (like client cancelled project or posted something incorrectly) can be removed from the stats calculations. Robotic, unnatural reads is the #1 reason clients reject and it's becoming more and more of an issue. I am going to put together a webinar with some voice over coaches to help talents avoid this type of rejection.
I can tell you that they are working on updating the stats system to incorporate a bit of "seniority." I don't know all the exact details, but that the system will be taking into account how many reads you've completed successfully compared to the # rejected and be more favorable to those that have completed many projects.
I know it's a bit disappointing, but you should still get some bookings. Also, this rejection is separate from stats for Speedies and Castings, so it shouldn't affect your invites there.
My best advice, make sure that clients can't ever reject you for this reason again! Work on sounding natural, personable, friendly, conversational. It's not easy and is something I have struggled with for 13 years in voice over. If you'd like to work with some coaches, I have several that I've worked with and highly recommend. Let me know!
Heh. I was really hoping you'd say "That didn't sound robotic at all". It wouldn't change the fact that it was a client rejection and non-appealable, but it would have made me feel better. All voice actors know that rejection is part of the game. It's just the stats have such a profound impact in VB-land. Anyway, I'd be glad to consider your list of coaches. I'm always looking to learn and improve! Thanks. -- Cat