And this is why we need to have a more direct, interactive communication channel with the client!
"The voice over is great, but I had to ask twice for you to remove the Take 1 option because I didn't have editing software and the 2nd submit still had "Take 2" on the track, which meant I had to go out and get editing software. If I can't edit this I will need you to resubmit without "Take 2" on the track."
Okay, so I get this feedback and a three star rating on the job. Would have rated it a four or five star but in the revision requests, it is unknown to me that he has no way to edit. He wanted a revision and just the "take 2" so I supplied it. He comments that he had to ask twice to remove the "take 2" from the front end of the audio.
The revision requests were:
1. Change ending as follows to (Take 2) .......
2. an you send me take to by itself please
And 3. please resubmit without "take 2" at the beginning
Now I realize that we are supposed to supply audio ready to go, however supplying multiple takes is normal and the client never indicated that he had no way to edit. My rating gets dinged for a lack of methods to communicate with the client and the client not being able to relay all the pertinent information.
From listening to the webinar from last week, it sound like this is going to be a difficult, if not impossible thing to make happen.
Also, based on the model, you guys really don't want us talking directly with the clients to minimize the possibility of being left out of the loop. I get that. But this is a business of communication and there is so much that truly needs direct communication to ensure quality performances and service.
Hope it can be figured out.
Please sign in to leave a comment.
Thanks for your comments. We are working on a new communication system that will be implemented sitewide. We have to be careful in its implementation because we don't want clients or talents feeling spammed.
As we've stated before, you should always assume the client does not know how to edit audio. Unless the client specifically requests multiple takes, or you are absolutely certain the client can edit, you should deliver only ready-to-use audio. We should have caught this during the quality control step and asked you to revise it. Since we failed to catch the error, I will remove the read from your stats if you wish. Just let me know.
I agree, I recently got a 4 star review and no comments about the job. I have my guesses:
1). It was a high creative job were I had to do multiple takes filled with enthusiasm and intonations. The client asked me for 1 revision and I complied with no extra fee.
2). The notifications arrived at midnight when I was asleep. The turnaround time was on average 10 and a half hours.
The missing star on his review means a "I liked it, but the delivery times could've been better and I didn't achieve exactly what I wanted". It is NECESSARY to be able to express my concerns and doubts ON TIME in order to deliver the customer what he expects and satisfy him.