VoiceBunny: Quality Control Overview

How does Quality Control in VoiceBunny work?

We often get questions about who reviews our takes, what parameters do we take into account, and what’s the process we follow to check this. Due to this, we decided to invite our Quality Control manager, Juan Santiago Mendoza, to give us an overview of how this team works.

Want to know more about it? Take a look at the video we have of the presentation or keep reading this post.

 Video: https://www.youtube.com/watch?v=qslQkDMHYwE

Introduction:

Juan Santiago has a major in music with a minor in audio production. He has vast experience in studio work as he used to have his own studio. He has also worked in the music and sound design industry here in Colombia. He started working at Bunny Inc. around 1 year ago and has been the Quality Control manager for around 6 months.

How does Quality Control work?

Our quality control process works following this diagram:

Keep in mind that not every project or recording is reviewed manually. We have a quality control algorithm that reviews and approves projects and recordings, however, the vast majority of them are reviewed manually.                        

When we review the projects, we pay a lot of attention to the remarks and attachments. We make sure that the videos, audios or time stamps (if necessary) are included and that the instructions are clear. If we find something that is not accurate, our production management team helps us gather all the necessary information before we send out the project.

When we review our recordings, we make sure that the recording is similar to the sample the client chose (both in regards to quality and performance) and we also review the remarks to make sure the recording follows the instructions. We also take a look at noticeable quality issues such as noises (i.e. hum, hiss) and other technicalities like room echo or added reverb.

The Quality Control Team

We have quality control agents almost all over the world. In the following map you’ll see where our agents are located:

All our team members are professionals with vast experience in audio production (3 of them are also voice over artists that work for VoiceBunny!). Also, all of them have the same pair of headphones (Sony MDR-7506) to review the recordings aside of their personal studio monitors/headphones. This way, we make sure that the headphones are not changing how the sound is reproduced to each agent.

Also, we hold meetings every week to review the rejections. We know some of our clients reject the recordings not because the recording was bad, but because they wanted something different. We don’t want to punish you! We make sure we remove the rejections when the deliverable was great.

We also gave out some gear suggestions which will be included in a future post within our blog. There was so much information, that we thought adding it here would not be enough! We already some really great articles for voice actors about microphones and even give out tips on how to improve your voice over, so head over and take a look!

Q&A

Here are some of the questions that were asked during the webinar by our attendees:

When uploading samples, it instructs you to not upload VB projects. I have yet to see a VB project I have completed that has been uploaded to my sample page. Is there a reason for this?

When you complete a project for VoiceBunny, our clients are the owners of the recordings you submit. As some of these projects are meant to be private and will not be shared until a later date, if we allow you to upload these files, we will be going against our privacy policy. However, we also ask our clients to select if they allow the recording to be used as a sample in your profile so it’s actually up to them if they decide to share those or not.  

Sometimes, when on the move, we are not able to record at a proper room, any suggestions to avoid the "roomy" sound?  

To avoid the roomy sound we suggest you get a vocal booth. Regular booths are quite big, however, there are some smaller options like the Kaotica Eyeball which is very portable and useful when you have a portable recording studio. Also, make sure to set up your portable gear in a small space that doesn’t have a lot of reflective surfaces like a closet or a space that is well furnished.