200+ repeat emails throughout the night!!!
Around 200 messages - all repeats sent automatically by your system.
Let's put this into context.
I've not heard from you in months. I kinda gave up on you. There are undoubtedly much better artists on here, willing to sell their souls for much less $$. As a client, VB is very good. As an artist - it's rough.
Then, all of a sudden, I start getting Speedies again... several.... I only manage to catch one - you QC tell me, twice, after a re-record, my voice is 'Flat and Monotone' (It's not - It is a mellifluous tone, and has been for 30 years), you then reject me.
I do a contest, with an accent, and you then bombard me throughout the night with emails.
Let's discuss how that plays out.
My phone is on 24/7. I have elderly parents. My family lives very far away - one of them in a current warzone. My phone is on for a reason - for calls - for emails. Your 200 messages are an audible 'ping' which gets my attention. Some, every couple of minutes.
What option do I have but to now sign out of my email, or switch off my phone, because of YOUR system failure?
And is it the first time?
Last year, the unrealistic demands to deal with a booking at 0330 in the morning - with a 2 hour window. I replied to the contact to say it would be done later in the day, and then I was contacted a couple hours later to hurry me up.
If you were paying me $3000 - Id get out of bed and do the recording - but you're not. At best it's $20.
Is $20 worth the repeated behaviour that's causing significant detriment to my life? I have repeated dreadful experiences with you as an artist.
I understand you wouldn't care less if I wasn't on this platform as an artist - that's the nature of the game. But every time I've reached out to you, it's been in the hope that you'll better your business model - because, there's elements of it that are awesome. But, so many negative elements that are dreadful. QC and your clunky faulty notification system.
It's 6 AM here. You've totally ruined me right now.
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Over 350 emails now. This is ridiculous.
Hi Gary,
We sincerely apologize for the inconvenience caused by the excessive email notifications for the project. This issue is certainly frustrating, and we understand the importance of addressing it promptly.
I want to assure you that we have reported this matter to our engineering team, who will investigate the root cause and work on a solution to prevent such occurrences in the future.
Once again, we are incredibly sorry for all the stress and even worry this must have caused.
Regarding the projects arriving at odd hours, our platform serves clients from around the world, and the diverse global clientele means that project invitations may reach Pros in different time zones, including unconventional hours. We appreciate your understanding of this, though we comprehend that this does not make up for the flooding on your email.
We'll be checking this internally with our team, but if you have any further questions or concerns, please feel free to let us know. We appreciate your patience and cooperation as we work to resolve these issues.
In the meantime, in your inbox, if you have this option, please block any emails that contain the name "HoH - Einstein", to prevent more flooding, just in case.
We're here to help in case you need any more assistance.
Best regards,
Gabriela Schneider
Hi Gabriela,
Yes. Understood about out of hours jobs.
I think our server has picked up the HoH emails as a Denial of Service attack, and blocked them. It went into overdrive a couple of hours back, and we went into the thousands.
My memory is generally bad, but, I don't need to be reminded of something I've already done so often!
Kind Regards
Gary