Clearer indication of rewards for Projects
SUGGESTION: The old platform told us what the reward for the contest was and would then also tell us what the reward would be if we were selected.
This is what is missing from the new platform, we currently only see something which suggests we will be paid the reward for being selected. This is what is causing irritation for Pros because it feels like bait and switch.
This is exacerbated by the project page referring to the contest as a Booking. Yes, the email tells us that this is a contest but if we take time to read the email we have already lost the project, seconds literally do count. All we have time to do is have a cursory scan of the script and the reward. If we take time to read any more then by the time we click to accept the project it has already gone to someone else.
It needs to be MUCH clearer to Pros that the project is a Contest and what reward they will receive for the contest entry, as well as what they will receive for being selected.
Bring back the old system whereby we are clearly told what the reward for the entry is, as well as the reward for being selected in order that the transaction is clear.
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Couldn't agree more. Just did another one this morning. It's confusing. Email says contest. Platform says booking. You want to get it done and you scroll quickly. No amount for audition (.65 found out afterwards) so ridiculous. It does say reward for won contest. $6.52. I mean there needs to be some regards and courtesy and a little self respect for a job less than a dollar.
Hi Bill,
I hope you're doing well!
I wanted to let you know that our team is aware of the potential confusion around how Contests are displayed, and we appreciate your understanding. In certain cases, when a Booking isn't successful on the first attempt, clients have the option to request a contest for that specific Booking.
This contest allows up to 3 Pros to submit auditions, functioning similarly to a regular Contest. However, we acknowledge that the current settings may not display the same information, causing confusion. Rest assured, our engineers are actively working on updates to improve clarity in these situations.
If you ever have questions about a contest you've worked on or need assistance, please don't hesitate to reach out to our Customer Experience team or send an email to support@bunnystudio.com. We're here to help and ensure a smooth experience for you.
Thank you for your patience and understanding.
Best regards,
Gabriela Schneider
Emails to support don't address the problems we bring up. From my experience they are canned responses and usually not till 24 hrs or more after submitting the request. I am currently experiencing an issue where I was alerted to a contest. When I clicked on it I was given the notice "Your submission has been received" and then proceded to inform me of when I will be paid. I NEVER SUBMITTED. The response I got from support was:
"This is not a bug or glitch within your profile, but rather how things are working with our new project fulfillment system.
Once a project has been taken by another Pro and is no longer available, the system displays a message that states you don’t have access to the project."
Obviously the manager did not look at the issue as I provided screen shots and this is NOT was was happening.
I am seriously doubting many other aspects of this system INCLUDING the rewards and ratings. If they can't get the basics to work... how are we to be certain we are being paid correctly.
Hi there, Mac,
We'd like to apologize for the response, as we've had some similar cases lately.
I'll be sending you an email later today to check this issue you've encountered and we'll do our best to assist!
Keep an eye on your inbox, I'll reach out very soon!
Best regards,
Gabriela Schneider