Project Details shows no link to samples selected by client
This is in reference to Project ID: 3a7bdf30-c216-4803-be14-3796c559ebc4
Under "Tone" the client notes that they want the voiceover to be "like the demo we chose." However, there's no link to the sample for me to reference.
I received notification of this project at 5:30pm EST, and sent in a help email shortly after. I received the automated "pay attention to you email, we could be replying shortly" response to the help email, but as of 12:30am, 7 hours, later, I've yet to hear back and have no clue as to whether it's being followed up with the client, or when I can expect to be notified of which sample the client wants me to reference in the voiceover.
This has been a recurring problem, both of not being notified of the sample that a client has chosen, and long response times waiting for the help desk to respond. I've yet to accept the project, because quite frankly, I have no idea when I'll receive the information that I need to complete it to the client's satisfaction.
When a client chooses a sample as a reference, can we please be automatically provided with it on the Project Details page?
Thanks, Chuck
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17 hours and a full night of sleep after submitting the help request for this, and still no response.
Considering the length of time that has passed since being notified of the project, I've gone ahead and accepted it and submitted the voiceover. Since I didn't have access to the sample that the client referenced, I'll keep my fingers crossed that it's to their satisfaction, and they won't come back with a revision request.
Chuck
I still haven't been contacted by the help desk about this.
Hi there, Chuck!
How do you do?
We apologize for taking a while to get back to you on this!
In regards to solving issues within active projects, our Request Help feature should be working as intended, however we are very sorry that an agent has not helped you solve this problem in a timely manner. We'll be checking internally with the team how to best proceed, and, of course, one of our agents will be reaching out as soon as possible to provide any assistance that is necessary, if you still require it!
Thank you for letting us know about this, and we'll make sure to keep doing our best to solve this.
Best regards, and count on us,
Gabriela Schneider
Thanks for following up on this Gabriella. Dunia Pina emailed me, but as you can appreciate, 8 days to get a reply from the help desk is excessive.
Previously, when I'd submit a request for help, I'd get a quick email back noting that my request had been seen and was in the process of being addressed. Could we get a feature like that back again? At least we'd know that Bunny Studio was aware of the problem.
Dunia also mentioned the sample selection. It would be a HUGE help if the chosen sample was supplied along with the script and any other instructions from the client. The client is selecting the sample and assuming that we're being notified, but that's not the case. I've had problems in the past with getting a revision request because my delivery didn't match the sample requested by the client, however I had no idea that a sample had even been selected. Other times, the client would put the link to the desired sample in their instructions, but the Bunny Studio algorithm would xxxxxx it out like it was a phone number... so no help there. I think part of the problem is that a client assumes that the Pro can contact them directly if a problem or additional assistance is needed. Are clients made aware that there is to be no direct contact between them and the Pro that they have chosen?
Anyways, it would be great if the chosen sample could be supplied along with the script and other details.
Thanks for your help on this!
Chuck
Hi Chuck!
Indeed, we've noticed some notifications being delayed in our Community, so we are making an effort to solve this as soon as possible. We'll keep an eye for any new posts manually in the meantime to make sure nothing is left behind!
In regards to your feedback, I've promptly shared it with the team. We think that would be of great help for Pros, so we'll see what we can do to amke this possible in the near future!
Also, our clients are very aware that they cannot communicate directly with Pros in our platform. This is expressed clearly to them to avoid any misunderstandings. Whenever it's needed, our clients can communicate with our CX agents via email for a better arrangement, though this is already done whenever needed.
Once again, thank you for your valuable feedback! We're going to look into it for our talents. =)
Kindest regards, and have a great week,
Gabriela Schneider