Reward Approval times
Quick question: does the amount of time to receive a reward approval count against our revision response time stats? The reason I ask is that I've had a number of instances recently where it's taken many hours to receive a response and being able to upload the revision, and I don't think that our response time stats should be penalized simply for having to wait for approval on Bunny's end.
Thanks, Chuck
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Hi there, Chuck!
How do you do? Thanks for reaching out!
Indeed, this will count to your response speed.
However, whenever this happens, please let us know and we'll remove the project from impacting your Stats!
We recently have undergone a few structural changes which may have impacted the response time, but we're doing our best to get back on track so it doesn't impact our Pros as much!
Kind regards, and thanks for counting on us,
Gabriela Schneider.
Hi Gabriela,
Respectfully, if the delay is on Bunny's end, it shouldn't count against our response speed. And it certainly shouldn't be on the Pro's shoulders to have to track down such discrepancies, or be saddled with the affects on our stats.
As for projects where I've had delays, projects 7951ce87-bd1c-4798-8451-4d68f131a71b and 67078043-7557-482e-8762-7327a28395c2 come to mind.
Thanks,
Chuck