Problems with uploader?
I've noticed a few times that a file I have uploaded, and then had the "file uploaded" confirmation screen then don't seem to appear in the finished projects section. This morning I responded to a speedy and had no issues with the upload, but it still says it is an open project on my project page and on the "completed projects" page it says "file processing". I don't want to miss out (or mess up my stats) - how do I know if my files are really uploading or not? Especially since I get the confirmation and yet still see to have issues... help! Can you get back to me about the speedy asap? I was just checking to see if it had been accepted and found the issue... :(
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Hi Kate!
Thank you for sharing your question.
Please keep in mind that the project will remain in "file processing" state for a few minutes until it's fully uploaded. This is totally normal and will, the, switch state until our QC team checks it. The files are, indeed, being uploaded if you get the confirmation page on the Speedy and/or Contest page so don't worry about the File Processing message as this is normal while our system processes the audio and sends it over to QC.
Hope this helped!
Hi Angela,
Thanks for the response, but no, this didn't really help at all. The clip was only 8 seconds long, and it was "still processing" and still marked as "you are working on it" for many *hours* after I had the "successful upload" message. By the time the client got it they no longer needed it and rejected it.
The confusing thing is that I got the confirmation it was done, but then saw the project still marked as "open" on my projects page, but there was nothing I could do to try to re-upload it because my "speedy" deadline had long since passed.
Hi Kate
Thank you for letting me know.
Well, this could be quite odd with the further explanation. I appreciate the extra details here. Would you mind sharing the project's link with me? Let's take this to email to avoid sharing any personal information from you or our client! If you can email me at support@bunnyinc.com, I'll check that into detail.
Sorry for the inconveniences!