Regarding Stats & Their Longevity
Here's something I would like to see seriously considered.
Ratings, reviews and stats are important...both as a level of protection for your clients, and as a way of rewarding and unrewarding Pros (i.e., higher/lower visibility in browse listings). However, as someone who is still stinging from a few client rejections (some my fault, some not)...I think there ought to come a point where the impact of those stats "time out" at some point (or, at least, decrease in value by 50% or more)...like 90 or 180 days. It would help further incentivize us to work a little harder, knowing that our newer work would have a greater impact on visibility than our old.
I've been doing VO for 35 years, but the complexities of your system (most specifically, the fact that we cannot contact clients directly for further direction) make doing our job a real challenge sometimes, and lead to a shorter fuse for clients (who obviously thought I had something to offer in the first place). So, despite my experience, and the fact that I've maintained a 4.9-star rating over 300 projects on here, I am stuck in the Bottom 24% on successful Bookings...which really hurts my visibility in the listings, and is not reflective of the reality that is apparent when you read my client feedback.
So, I hate the thought of being imprisoned forever in this low a position in this category. Again, I get less opportunities to correct the stat with a higher success rate when I'm not getting as many Bookings...and my Bookings are way down from where they used to be...so I know it's having an impact.
I would like to see the impact of it decrease over time. I've learned better how to adjust to your system over time, and it would be nice to see my growth rewarded, which could happen with a change like the one I've suggested.
Thanks for listening!
- Chuck
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Hi Chuck!
Thank you for sharing such valuable feedback. We appreciate it a lot!
At this moment, the stats do update every day. The projects you receive will count against your stats for 365 days. After this time has passed, the project will not be counted anymore for your stats calculation. This update happens every day where we update the information to showcase only the projects that date from 365 days.
We don't take them off or reduce their impact because it would be kind of unfair. To us, all projects are equally important so giving more weight to good projects that we do to rejected ones, would be going against that. We know you're really good, and keep in mind every time one of your Bookings get approved, your rejections will represent less percentage over your total of projects which will, in return, have less impact on your score.
Hope this explained it and helped!
Thanks Angela. I didn't mean to suggest counting good ones as more important than rejected ones. Just aging them all out a little faster than you do now to allow more recognition of more recent progress. But I didn't know that you aged them out after a year...that info is helpful to know.
Thanks again!
C-