Speedy Submission Rejected
Hi, there. I submitted a Speedy project around 8:30p CT last night for:
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I checked twice (around 9p and 10p) to see if it had been accepted. I received a revision request around midnight (over 3 hours after submission), after I went to bed, and did not see it until 2:20am. When I clicked on the revision to do it, it said that too much time had passed and that the project had been rejected. It did not say what the reason for the rejection was, by the time I saw it. So, I'd like to know why, please. I'd also like to ask if the rejection could be removed. I don't think it's fair for Voicebunny to ask me to wait 3 to 4 hours for the project to be reviewed, then only give me 30 minutes to make the revision. If a Speedy is important to get to the client quickly, then why does Voicebunny not stick to the same speed standards as a Bunny Pro must? I've had this same issue before (where the approval/rejection process does not take place for hours), and not only do I not know why the project was rejected (by the time I see the rejection), I lose out on the money I would have been paid if I'd received the revision request sooner and had been able to fix the issue, and my stats are negatively affected. I don't want to complain, and I love working for Voicebunny, but I wish this particular problem could be addressed. How long am I expected to wait after sumbission before I can move on and do other things? Thank you for your consideration.
Carly Rush
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Hi Carly
Allow me to explain a bit better what happens in these cases.
Currently, our system doesn't differentiate between time zones. When a project is submitted, our algorithm determines which Bunny Pros are the "best matches" for that particular project. It begins inviting the best matches first and works its way out, inviting "lesser" matches until the project is accepted by enough Bunny Pros. These invitations are sent as soon as the project is created and will keep going until it’s completed.
Moreover, once you've accepted a contest or speedy, there's always the possibility that the team requests a revision in case something has to be changed. Given that the time frame our QC team has to evaluate a deliverable is 360 minutes, I'd suggest you avoid accepting theses projects either late at night or when you're about to leave your recording space for the rest of the day. It can happen that a revision is sent your way in the next couple of hours and you won't be able to work on it, which in turn will result in a rejection.
This was the revision message from QC:
Hi, thank you for your submission. Towards the end of the audio, in the line 'liveindawsonslanding dot com for more ' the text here seems like it might have gone off-mic, as the levels were lower than the rest of the audio.
Please revisit your work to confirm this and resubmit.
Let me know if that solves your question.
Regards
Oscar, I tried to respond via email earlier, but I'm not sure if you received it. Thank you for including the reason for revision...it didn't appear in the email I received.
The bottom line is that it looks like Voice Bunny QC has up to 6 hours to respond and a Bunny Pro has 30 minutes. Why is it structured that way? It seems unfair.
If I'm understanding correctly, before I accept a Speedy, I must potentially be available up to 6 hours after submission. Is that correct? If so, that seems restrictive to most anyone's schedule.
I am new to receiving very many Speedies, and I did not know the timeframe allowance for QC. Is that something I can read up on anywhere online?
Thank you for spending the time to answer my concerns.
I completely understand your position, Carly.
The response time from QC is allocated that way because we must ensure that our team is capable of assessing all submissions on time.
We're evaluating the time frame our Pros have when it comes to speedies in particular, in order to give you all some more time to complete the project. This is an idea for which we're gathering data and information so we can develop it properly.
Ideally, you'd be available to work on the project during the next 6 hours after you've submitted a deliverable in case there are any revision requests. Of course, this type of project does not suit everyone's lifestyle and it will depend directly on the way the Pro works.
Regards,
Thank you for your explanation! I appreciate the potential for Voice Bunny to widen the time window for revision. In the meantime, I will be more mindful of accepting Speedies unless I will be available for more hours in the future.
Carly
You're welcome, Carly.
Best regards
Oscar