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Why Are My Audio Files Rejecting As Soon As I Upload Them

  • Andrés Muñoz #360178555584
      0

    Hello, Trei! 

    Thanks for bringing this up. After going through your profile, I noticed that you currently have no uploaded samples. This is most likely because you removed the rejected ones. 

    Our system automatically deactivates a user's profile when 50% or more of their samples are rejected by our Quality Control team. Once their profile is deactivated, any more samples that they upload will most likely be rejected as well, until the pro contacts us through here and sends us a sample so that the QC team can figure out what's going on.  Just like with this sample. One of our QC Agents will get in touch with you shortly and we'll reactivate your profile once the audio issues have been taken care of. 

    Thank you for your patience! 

    Hope you're well. 

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  • Johnatan Sanchez #362611690500
      0

    Hi Trei,

    Your profile has been reactivated, please try and upload new samples and let me know how it goes.

    Have an amazing rest of the day

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