First ever job (speedy) rejected by client - for being too quick!
I've emailed support about this, but I hadn't actually seen the reason for client rejection at the time and now I'm fuming! [72A139B2833B28ED74EE]
'Initial order came back sooner than anticipated. Voiceover was not what we expected.' What?!
This client asked for two revisions on the originally submitted read (QC-approved), one changing the brief (from 'motivating, uplifting and inspiring' to more relaxed and friend-to-friend) and then another revision asking for a change of script.
Unless I'm missing something massive, this doesn't sit right with me at all, and being my first experience on the site, I'm feeling massively disillusioned. I know the client is always right, but to say that a speedy delivery is too quick is completely ridiculous! I hope my stats will not be adversely affected.
H.
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Hi Helena,
Welcome to our community, we're very happy to see you here.
Thank you very much for that detailed explanation and for sending us the project's ID, which made everything easier for us.
About that rejection, you are absolutely right, this shouldn't affect your stats, that's why we've decided to remove this project from your stats, there will be no negative impact there.
We hope this helps in restoring your trust and faith with us, and also, knowing that we think about our Pros as well, let us know if you have further questions or comments.
Warm regards
Great, I appreciate your reply, thank you. Seems it's not just new Pros that have things to learn on this platform, it's the Clients too...
You're very welcome, Helena.
Yes, it has a curve both for Pros and clients, but once you get a hang of it, things are just great!
Let us know if you need anything else, have a fantastic rest of your day :D