Revision Rate Issue
I have noticed recently that when a client wishes to have a revision and I enter the amount of money I would charge to make the change I am shown this:
Approval required
Thank you! A member of Mr. Bunny's entourage will review this revision request ASAP. We'll get back to you very soon so that you can begin work on this revision promptly.
I have been recording with Voicebunny for 5+ years and have only recently had this "approval required" message shown for revisions. I'm not asking for unreasonable fees to complete my revisions and am actually a bit frustrated that the approval granted by Voicebunny is now lower that what I am requesting?! This has only happened recently and I've never had this problem before! My revision rates are also consistent with all of my clients requests.
I have recently emigrated from the UK to Sweden so changed my currency pay out on my Voicebunny account, but haven't increased or decreased my rates. Am I getting this approval required messages because the Voicebunny managers are not familiar with my new currency, or is Voicebunny sceptical of my fees for revisions?
Help/Insight greatly appreciated. Thanks,
Tom
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Hi Tom
Thank you for reaching out! We're very happy to have you here.
This is a standard procedure that our CX is doing. It has nothing to do with your particular rates or how much you are charging.
All of the requests go under the same "Approval required" process.
This to ensure all projects are being met as expected, please don't take it personally as it is a very general approach to all of our Pros.
Hi Johnatan,
Thanks for your previous reply, just getting in touch again as I'm still noticing quite a large cut in the revision request amount I am requesting. The client on one of my recent projects wanted lots of different parts of the script redoing in a different way to my first submission, non of this was down to my own error or interpretation. This would require me to re-record and edit the entire script again.
Can you please clarify what bunny studio considers a reasonable revision rate (%) for redoing the entire script, as I am unclear due to the inconsistencies from my past experiences.
Thanks in advance! :D
Tom
Hi Thomas,
A great rule of thumb would be to charge based on the amount of work you'll have to do again.
For example, the original project was 100 words for x amount of dollars, and then the client wants you to record another extra 50 words, then you could take x/2 and that would be a good price to charge.
In this case, we'd love to check that project for you, do you think you can share the link to the project with us?
We'll revise it with the team and come back with an answer for you
I too have noticed this recent change. You system wouldn't approve even a 1.00 revision charge. It slows down the process as it often takes upwards of SIX hours for a Bunny Manager to respond. That slowdown only hurts your clients, you know that right?
On the flip side, I recently had Bunny Managers reach out to me via email offering me a very fair amount for revisions, and then I emailed the revisions directly to them. Much faster and more efficient way of working in every respect.