Client asks for a revision but he wants another voice
Hello to every one,
I really need your help!
I find myself in a really frustrating situation right now.
A client continues to ask me for a revision on two speedy projects (I think it's the same client for both speedy projects)
but he just wants to have another recording from another voice-over artist.
What can I do? I'm afraid that this could negatively impact my status.
Thank you so much for your support.
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Hi Candy,
Thank you very much for reaching out and helping us understand your situation.
Can you send us the links to those projects, please?
We'll find our the best way to move forward with these
Hello Johnatan and thank you so much for your kind reply!
This is the link to the project:
https://it.bunnystudio.com/voice/projects/#/timeline/63F9101DC957A580ED30
In the first revision of this second project, the client asked for another voice-over artist, then for a revision on an accent issue, so I'm waiting for the next move.
https://it.bunnystudio.com/voice/projects/#/timeline/97B772639FBEA85B8FEF
Thank you!
You're very welcome! And thank you for your prompt reply.
I'll bring this to our CX team which will help you understand how to move forward with those projects. Moreover, I'll be removing these projects from your stats so they don't affect your numbers.
Does that sound good?
Thank you so much for your prompt help!
You're very welcome :D