Revision award needs to be approved
Hello,
I submitted a revision award amount and it has not been approved. It has been an entire day. I have the revised files but need to have the award accepted before I can submit them. I have flagged the project twice and sent emails regarding this and no one is responding. I've never had this issue before. I want to be able to finish the project for the client.
Thank you,
Sara
Please sign in to leave a comment.
Hi Sara,
Thank you for reaching out, are you still waiting on that project, or did you receive a reply from our CX team?
Hello,
I did receive a reply. I want to add that it took two days to receive this reply. The client ended up rejecting the project. Support removed this from my stats, but it is still disappointing and unprofessional.
Thank you for the reply,
Sara
Thank you for your feedback, we'll make sure to share it with the team to improve our work.
All the best!