Rejection with no revision
VOICE OVER PROJECT ID: 156350EBD2EC63A3071A
I just received a rejection from Héctor Adolfo Ituarte. I sent the wrong export from Logic. A simple revision request and I would of caught it and re sent the correct version.
Why just a straight rejection? Why no way to contact anyone? Should at least be a customer service chat window or something. Its a shame I couldn't deliver the spot. I had cut two takes and the one I sent by accident wasn't completely edited. I love the long response from QC telling me about repeat edits and such. lol. Really? That should of been the clue it wasn't the right take.
This could of been easily solved. Please at least send a revision request next time.
Thank you
Todd Reiman
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Hi Todd,
Thank you very much for reaching out.
While you're making a valid point, we want you to know that to be fair with everyone, our team wants to provide opportunities to as many Pros as possible, which sometimes results in rejections instead of revisions.
For these particular cases, we always suggest our Pros to review the final version they're uploading before submitting, that way they'll make sure they're sending the right file.
You've done amazing work with us, we believe this is just a minor issue that can be easily solved.
All the best!
Thank you Johnatan.