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Total breakdown in your standards

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  • Dunia Piña #375903570740

    Hello Timothy,


    First of all, I’m really sorry about that frustrating experience, let’s go over it and see if we can manage to make it less uncomfortable.

    Could you share the project link with me? I would like to share it with the QC team in order to give them some feedback about it since we are constantly aligning and refining our QC standards. On the other hand, regarding the fees, rest assured that it was a pretty uncommon case, we don’t usually have requests from our clients to lower our Pros rates, so that should not happen under normal conditions.

    Regarding the markup and rates, we want you to know that our system calculates rewards based on 100% of the rates set by the Pros, also taking into account flexibility (i.e. projects that pay 60% of your rates or more). The markup is always added on top of the Pro’s rates. That way we can assure you we are paying you what you know is fair for your work.


    Looking forward to hearing from you.

    Kind regards,

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