Unable to withdraw payment
Whenever I try to withdraw funds to my paypal the receipt says that no money was withdrawn (even though it also says it's successful) and that the activity was done December 31, 1969. I'm not a time traveler and I would like to get my payment
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Same here have been trying since last night. I can't withdraw funds from my bunny account. Receive transaction complete message but no money is transferred and all info is blank. Transaction date reads December 1969. Please assist ASAP
Hello George and Jason!
Thanks for reaching out!
Our team confirmed that our Paypal integration was having some hiccups over the weekend, but everything is back to normal since Monday, could you give it a go and let me know if it is working properly for you now?
Also, for any future issues like this, we tend to reply faster through our support email, so feel free to send us a message there as well!
Kind regards,
Daniel
Similar here when trying to withdraw funds via PayPal just now. This is what I get:
I am interested to know if you guys were eventually able to withdraw. Looks like there is still trouble with the integration there, Daniel. I too, am not a time traveller... I have emailed also.
Heard back from Johnatan at support very quickly and have just successfully withdrawn my money to PayPal. Thank you so much Bunny Studio Development Team and Support for this speedy fix and great communication. Super impressed, this bunny sends you all virtual carrot cake! :-)
Hello,
I cannot withdraw my money.
Please advise
Hi Hugo,
Are you still having issues withdrawing your money?
The system is working fine as we speak. Do let me know
Hi all,
I cannot withdraw my money with PayPal same issue above from other pros.
Please advise
I'm having issues too, same as above, says that it has withdrawn $0 and was withdrawn Dec 31, 1969. I've tried multiple times over the last few of days, could I get some help with this?
I am also having this issue. The exact same thing as the above pictures. Please advise.
After reporting this issue on July 17 it has returned on August 18. (Hmmm is this issue/bug somehow date related I wonder?)
Here is what I am seeing:
Also. The other night I had issues withdrawing on safari but could withdraw on Chrome. I tried chrome this time but no luck.
Hi team,
If you're still having issues withdrawing funds, please reach out to support@bunnystudio.com where we'll be able to collect the necessary info to process your payments manually 🙌🏻
Hi guys, I'm still having this issue.
I already contacted support but still no answer from them.
I hope this gets fixed soon.
Hi Xavier,
All payments should be working fine now, can you please try again and let us know how it goes?
Thank you
@johnatan Sanchez
Whatever the issue was, it is back again. It is ridiculous that you have not found a stable fix for this yet. I have emailed support, but it should not be such a hassle to receive money that I have earned.
Can you let me know when I can expect to receive my money?
Kate
Hello Kate, Xavier, and anyone reading this new entry!
We apologize for this situation, just to give everyone a bit more context, our engineering and finance teams have been reaching out to Paypal since it seems that the issue we have been experiencing at some points during the last month has been happening spontaneously when nothing in our company account changes, which means that it is related to the backend of Paypal's API. This is very hard to track because there is no change or modification on our end that triggers it, so the only way to know about it is when Pros reach out mentioning the issue.
We appreciate all the emails that report it since that gives us a heads up to go back to Paypal support and check if they can help us, and in the meantime, we are always open to help with manual payments, for that process we only need the Bunny studio account email, the Paypal email to send the funds and the amount.
At this moment, most of the transactions are going through normally, and those that aren't are being processed manually by finance. If you experience this issue again please send us a message to the support email (support@bunnystudio.com) so we can add the info and request a manual payment.
Again, we apologize for this situation, we recognize that response speed is something we value on our Pros and it is expected of us for payments too, so we are working on ways to increase/improve the manual payment process which is fortunately on our hands, at the same time that we are insisting on Paypal to help us sort out the root of the issue, that apparently up to this moment they haven't found.
If you need anything please let us know! Also, sorry if it took me a bit to answer here, we reply much faster on the support email, but still, I will do my best to keep an eye on threads related to this issue to tackle it as soon as we see it appear.
I will also copy this info on other threads that have appeared on this issue, so all Pros that might be searching for this info can find it easier.
Kind regards,
Daniel