unable o withdraw to PayPal account
I´m having the same problem as my colleagues. Withdraw seems not to be working
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I´m having the same problem as my colleagues. Withdraw seems not to be working
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Yep - same issue here. Just looking for the longer thread where people seemed to have had this sorted out for them, but it appears there has been an issue for months now. Why hasn't the glitch been sorted?
Hello Kate, Mario, and anyone reading this new entry!
We apologize for this situation, just to give everyone a bit more context, our engineering and finance teams have been reaching out to Paypal since it seems that the issue we have been experiencing at some points during the last month has been happening spontaneously when nothing in our company account changes, which means that it is related to the backend of Paypal's API. This is very hard to track because there is no change or modification on our end that triggers it, so the only way to know about it is when Pros reach out mentioning the issue.
We appreciate all the emails that report it since that gives us a heads up to go back to Paypal support and check if they can help us, and in the meantime, we are always open to help with manual payments, for that process we only need the Bunny studio account email, the Paypal email to send the funds and the amount.
At this moment, most of the transactions are going through normally, and those that aren't are being processed manually by finance. If you experience this issue again please send us a message to the support email (support@bunnystudio.com) so we can add the info and request a manual payment.
Again, we apologize for this situation, we recognize that response speed is something we value on our Pros and it is expected of us for payments too, so we are working on ways to increase/improve the manual payment process which is fortunately on our hands, at the same time that we are insisting on Paypal to help us sort out the root of the issue, that apparently up to this moment they haven't found.
If you need anything please let us know! Also, sorry if it took me a bit to answer here, we reply much faster on the support email, but still, I will do my best to keep an eye on threads related to this issue to tackle it as soon as we see it appear.
I will also copy this info on other threads that have appeared on this issue, so all Pros that might be searching for this info can find it easier.
Kind regards,
Daniel
I am having this same issue in withdrawing funds via PayPal. I have emailed support@bunnystudio.com... twice now over a three day period...and supplied all information as instructed by Bunny Studio... with no response as of this post.
Can someone please advise me how to get this expedited? And why the response is taking so long?
I have long been a fan and defender of Bunny Studio and think of the folks I've interacted with there as friends, but my confidence in being paid on time (as I have been for 3+ years) is being tested during this PayPal difficulty.
Regards,
Joe Brown
Hi Joe!
Thanks for letting us know!
Please keep reporting this issue when it happens to our support email since it is the fastest way to get the transaction sorted out.
I have answered your email through our support platform, please let us know if we can help with anything else!
Kind regards,
Daniel
Thank you Daniel. I did email support two times but without a response. Thank you for the follow up on this.
Best regards,
Joe Brown