It is unpresentable what they do with their announcers.
Good afternoon. I simply contact you, whoever is on the other side of whom I do not expect you to fix anything, to tell you that your way of working and treating your broadcasters is unpresentable and are thieves. As a customer may choose me, I cannot speak with him to clarify doubts and avoid mistakes and they intend to communicate with him through you if I cannot even speak with you. This is your best way to work? really? What a pity.
I have been professing for more than 30 years and end up on this type of platform in the face of the pandemic, like many, but this is not a way of working professionally, please, it is ridiculous this way of thinking the works and performing the castes, Only 3 people who usually are the same, and not very good many times, but who must be those who are always available, sorry for the comment, I do not pretend to offend anyone but Bunny boasts of being quick and good and is a lie, they are quick, that's because there's no other remedy and their way of working leads you to it, but what they present to their customers most of the time to me would shame, i'm sorry but it's that hard.
And then, as I did, a customer chooses you and they give you $69 for synchronized recording, theft. But because I cannot answer quickly for personal issues, I get a series of emails reminding me that I have that work to do, which I must do urgently in 6 hours, without knowing if I have any more work or time for it, that is to say work fast and wrong, which they don't care because they have to be the fastest of all, but they should know that it is a very hurting way of working since most of the times the results, at least in spanish, are very bad, but that doesn't matter, doesn't it?
Well as I said to them, I get those mails and among them comes also one offering, THE SAME WORK, in case I did not answer, paying 240$, yes, if 240$ for doing the same work in case I, the speaker chosen by the client, could not do the work. The only thing I can think of because I am paid $69 and to others, between the speaker chosen in that casting and the demos, they paid 300$ is that they are thieves and pay fatal to their broadcasters, because someone, that is you, does not pay me 160$ less to do the same job as another speaker, is a shame.
I am sorry for these comments and the language, but I sincerely believe they deserve it. I know that it will not serve anything, except that they possibly delete my account or do not give me more projects, castes etc., something that I honestly do not worry, because after this that has happened to me I think it is better not to work with Bunny, overall for another to stay much of what should be paid to the speaker is better not to do the work and devote the time to other more serious clients. Thank you
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Hello Josep,
Thank you so much for reaching out and sharing your valuable feedback!
Let me address some of your concerns with the platform in order:
Regarding communication, we work really hard on making the process as seamless as possible for both the client and the Pro, the idea is that projects are created with all the required info to be completed without any extra input (that actually happens a lot since around 80% of projects are completed without the need of extra details for the client or the pro!), still, if a project has incomplete or confusing info, our Project management team is always available 24/7 to reply to any of the concerns that might arise during a project, and they will reach out to the client to find all the info or clarify anything that might be needed. Also, if a client is not happy with a deliverable, they can always request a revision to the project with a text field that allows them to communicate to the pro exactly what is required on the revision.
On the matter of contest/speedies invitations and some of the top pros fulfilling many projects, since the platform uses an algorithm to send invitations in batches, it will always consider the best pros (that have the best stats and rates) first, and then invitations will be sent on batches to other Pros with lower stats/higher rates until the project is fulfilled. The best way to get started on the platform is to have lower rates while the stats grow. Some of our top pros have great stats that allow them to have much higher rates and still receive lots of invitations! The key here is to find a good balance between stats and rates, and always maintain a good quality that doesn't create revisions/rejections from the QC team.
Regarding rates being low, they are always set up by pros and they are always honored by the system, for example, we have pros that are not interested in speedies/contests (which consider rates when sending invitations) and instead focus 100% on bookings. Since bookings are initiated by clients, they can charge whatever rates they feel happy with and clients will book them solely for having that specific tone/sound that they want! So focusing on bookings and keeping high rates is also another way of using the platform :) it would mean skipping on speedies/contests, but it is a strategy used by many pros that can also be greatly beneficial since rewards would be higher!
About the emails, we are sorry if the notification system can feel intrusive at some moments, we do our best to keep the response time for clients as low as possible which is why we try to notify Pros as soon as possible of potential projects or revisions, but remember that you can always opt-out of those emails through your "rates and preferences" section. Also, if for example, you have a pending booking but you can not complete it at that time, the best way to go is to let our Project management team know about it through either a flag in the project (the option to let the team know of any issues on the project form) or by sending an email to support@bunnystudio.com, our Project management team will be in contact and will let the client know about the potential completion date/time. If the client needs the project delivered ASAP a backup project will be created, which takes me to the next section:
Backup projects are a bit different than normal projects since they are created with a reward that is paid 100% by us, we lose money on those, but the idea with backup projects is to fulfill the client's request and deliver options in case the pro from the original booking is not available. We do this with the aim of providing great customer service and fast turnaround times.
I hope that this info was useful, again, thank you so much for the valuable feedback and if I can help you with anything else please let me know!
Kind regards,
Daniel