Urgent Issue - 504 Gateway error across main site, in the middle of a project I can't upload recorded audio too.
Hi there, at the time of this post (18:11 GMT) on Mon 1 Nov 2021, I was in the process of uploading audio for a speedy job. However, it seems the entire front site has now gone down including the projects section.
Please see the attached gyazo regarding this in the below link:
https://i.gyazo.com/737c69f80bf364919f7a160c22cb60b1.png
I am making this post now in case my statistics are negatively affected by 'failing' to upload audio within the allotted time due to an issue on the server end rather then my own in which case I'd like to request this stat be removed from my account.
The job link is: https://bunnystudio.com/voice/reads/add/78C9DBD1DA513FA3C919
Thanks for reading my issue and I hope this downtime is resolved shortly!
Kind regards,
Thomas Moore
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As a small follow up, I have attempted once more and now received a internal server 500 error upon trying to upload after slowly getting to the page and hitting the submit button. You can see this in the gyazo linked below:
https://i.gyazo.com/b83780ed1a03f1e45a0cd862c88f8921.png
Additional Gyazo of a 502 error I have received now:
https://i.gyazo.com/8aed58857ed81c6abe15aeccb30358cf.png
I have accepted the project once more and been able to successfully submit the audio after several more sever errors but would still like to request any negative stain on my account for a time submission error that was due to the voice bunny servers rather then my own be removed
Hello Thomas,
Thanks for reaching out!
Our team is aware of an issue that is causing some 502, 500 and 404 errors on the website, and they are working to fix it ASAP.
In the meantime, we have removed that expiration from your stats.
Let us know if we can help with anything else!
Kind regards,
Daniel
Thanks for your help Daniel!
I really appreciate the quick response!
Cheers,
Tom
Hi Tom!
Thanks for the feedback!
Things should be back to normal today, but if you need anything please let us know!
Kind regards,
Daniel