Revision issue of PROJECT ID: 63E4D20157C915264C8C
Hi,
I got a revision request of PROJECT ID: 63E4D20157C915264C8C, which said I needed to record the last one line.
Actually, the last line and several other lines do not exist in the English version video which I need to be sync with, I believe these lines should be part of the on-screen texts, some even do not make sense in the script, like "你已经达成健康等级28级了！2小时前 来提升排行榜的名次". If I recorded these lines, the voiceover cannot be sync with the video. So I recorded the lines which are same with the video to make it sync.
Please check with the client if these lines are mistakes from their side. And if I am right, please cancel the revision request. Thanks.
Best,
Chloe
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The QC team asked me to post my questions here if I have any, but until now nobody answers my question. I talked with online agent and flagged the project and still got 0 responses. Can anyone on duty help me? Can Bunny studio open a comment section under the project so the talent and QC team can communicate? I feel really frustrated by this ineffective communication.
Hi Chloe,
Thank you for reaching out to us!
We understand your frustration and apologize for our lack of response.
We've reviewed the project, and it seems to have been successfully completed despite all of the setbacks!
Issues about ongoing projects should always be addressed through our Live Chat on the platform. The agents in the LC should give you a prompt reply and facilitate the conversation with the QC team or the client.
For any issues regarding your profile or completed projects, you can contact us at support@bunnystudio.com, and we'll get back to you as soon as possible!
Kind regards,
Marina Russo.
Thanks. I recorded the extra line anyway to get the job done. I did have a live chat with your agent, but still no one contacted me and replied my issue after that.
Hi Chloe,
Thank you for getting back to me!
Did the agent in the Live Chat tell you that CX or Pro Ops would reach out to you? I checked our inbox but couldn't find any unanswered messages from you...
If you still need any help, let me know and I'll do my best to assist.
Kind regards,
Marina Russo.