Is anyone else just getting flat out ignored by the customer support email??
I have contacted bunny studio about some issues over 1 month ago no one has replied or even acknowledged my emails!!!
They used to reply quickly, now I'm just getting flat out ignored
What's up with that??
Is it just me? Have I been blacklisted or something?
Or is this happening to everyone else too?
Please sign in to leave a comment.
I’ve noticed a delay too, an email I sent about 2 - 3 weeks ago still hasn’t received a response.. I’m not sure what is going on, but something has definitely changed. It’s too bad, their support team was always available, and super helpful. I hope things change for the better!
No only can''t I get a response from their support team, I'm also not receiving any notifications about jobs. This is beyond frustrating, and at least a return email notifying me that they're aware of the problem and are working on it would be helpful.
Hey there, Lotty!
Thanks for reaching out here at our Community.
We're sorry for the time ti's taking for us to answer to some emails.
We've made some internal changes in our team to offer better support, and we're currently getting back on track with tickets that were unresponded previously! 🙇🏼♀️
However I couldn't find any emails with your name or address. Would you kindly send us a direct email to support@bunnystudio.com ?
Please mention in the subject "Community Post - Lotty", so I'll be able to pinpoint it right away!
Thank you for your cooperation and understanding!
All the best,
Gabriela Schneider