Client approved then rejected my submission because "I no longer need this project.- The project was cancelled."
Hello! I completed four speedies for the same client "NH rd_sourcing_reqs_2022" for: (1) CMA-3# Charlotte, NC (2) CNA-3# Wilmington, NC (3) CMA-3# Winston-Salem, NC (4) CNA-3# Salisbury, NC. They were originally "Approved (the client approved the work)" then charged day later to "Rejected (by the client" because "I no longer need this project. The project was cancelled."
Why do these still count against my stats? It appears the client would have used these had the client not decided to cancel the project altogether, as they counted as being approved by the client for several days.
Thank you,
Misti Medders
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Hey there, Misti!
Hope you're doing well today! =)
I found that you have a ticket open with us for support!
I have checked it and will get back to you there at once.
But no worries, in cases like yours, we'll always be able to take it off your stats. You can send the project IDs or links to us and we'll revise it. I'll tackle it right now and will reply to your ticket.
Kindest regards,
Gabriela Schneider
Bonjour,
J'ai exactement le même problème pour 2 projets.
Ce qui a fait baissé mes stats et du coup je ne reçoit pus d'invitations depuis 15 jours...
J'ai ouvert un ticket également, j'espère que cela pourra être rétabli
Excellente journée à tous
Delphine