Customer is king!
It fries my brain sometimes how clients want us to deliberately mispronounce words due to their poor grasp of our own native language.
My English language teacher would be turning in her grave as I decimate the Queens English to mispronounce words to keep a client (who has English as a second language) happy. BUT... Customer is king!
Several agents (here in the UK) whilst going through recordings on file (Not just with VB but all middlemen) pick up on it, and ask "Why do you pronounce that word that way?"... and the explanation begins!
Just had a re-record on an ad due to the word "Schedule". The recording was for an English/British accent - Schedule is pronounced 'Shed-yule'. English/US would be 'Sked-yule', they wanted 'Sked-you-al'.
As I said... Ms Francis, University English lecturer (English is something I have a degree in) - her soul is BURNING into me right now! :-D
Many VO's get over irritated by this, and demand the script pronunciation be correct, these days, I leave it as it is, laugh a little about it, and cringe when I hear it on the radio / tv / and even when flying on a few airlines ("Lady and Gentleman, we are soon to be arriving at destination airport" - I kid you not!)
Again... Customer is KING! Just don't put my name to it!
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Hi Gary,
Thank you for sharing your thoughts with the Community!
Our Quality Control team always does their best to ensure pronunciation and enunciation and pristine, but clients who aren't native English speakers may request a revision and, as you well put it, customer is king!
We share your approach and believe it to be the best for everyone! It's better to brush it off, laugh about it, and hope the targeted audience isn't English language teachers 😅
However, if you feel like the client's revision request is too absurd, you can always reach out to our CX team through support@bunnystudio.com, and they will help sort it out!
Kind regards,
Marina Russo.
Does it effect stats?
I mean, pronouncing a word correctly and then having a revision to pronounce it incorrectly?
I've had a few, and some right bizzare ones where the client is asking for a English accent for a US advert, then realising they don't want a UK accent, and asking for a revision with a US accent.
When I do a US accent... quality control rejects :-D
My work with VB has almost entirely dried up :-(
Hi Gary!
Yes, revisions are counted towards your stats.
However, we can remove any rejections you get that were out of your scope. Like, for example, in the case you mentioned where the client wrongfully posted the project as English - North America.
In cases such as this, please send us the project's link or ID to support@bunnystudio.com and we'll ignore the rejection from your stats.
Regarding the decrease in invitations, please send us an email to the same support address with your Bunny account's email so we can take a look at your profile and investigate if there are any blockers.
We'll be looking forward to hearing from you!
Kind regards,
Marina Russo.